Last updated: 1 January 2024 · Effective date: 1 January 2024
ROAMERA LTD ("ROAMERA", "we", "us" or "our") is committed to protecting and respecting the privacy of every individual whose personal data we process. This Privacy Policy explains how we collect, use, store, share and protect personal data in the course of our business operations, including through our website at roamera.life, through client engagement processes and through the delivery of our artificial intelligence, software development and technology services.
This policy is issued in compliance with the United Kingdom General Data Protection Regulation ("UK GDPR") as retained in UK law by the European Union (Withdrawal) Act 2018, the Data Protection Act 2018 ("DPA 2018"), the Privacy and Electronic Communications Regulations 2003 (as amended) and all other applicable data protection legislation in force in the United Kingdom.
We encourage you to read this policy carefully. If you have any questions about how we handle your personal data, or if you wish to exercise any of your rights under applicable data protection law, please contact us using the details provided at the end of this document.
By accessing our website, submitting a contact or formulation request, engaging our services or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy.
The data controller responsible for your personal data is:
ROAMERA LTD
Flat 4, 45 Sillwood Road
Brighton, BN1 2LE
United Kingdom
Email: developer@roamera.life
Telephone: +44 7968 992255
Website: roamera.life
ROAMERA LTD is a company registered in England and Wales. We are registered with the Information Commissioner's Office ("ICO") as a data controller.
If you have any questions, concerns or requests relating to your personal data or this Privacy Policy, please contact us at developer@roamera.life or by post at the address above. We will respond to all legitimate enquiries within the timeframes required by applicable law, and in any event within 30 days of receipt.
We collect and process various categories of personal data depending on the nature of your relationship with ROAMERA LTD. The categories of personal data we may collect include, but are not limited to, the following:
This includes your first name, last name, job title, position or role within your organisation, and the name of the company or organisation you represent. We collect this data when you complete our contact form, submit a formulation request, enter into a client engagement or communicate with us directly.
This includes your email address, telephone number, postal address and any other contact details you provide to us. We use this data to respond to your enquiries, manage our client relationships and deliver our services.
When you visit our website at roamera.life, we may automatically collect certain technical information about your device and your use of our website. This may include your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, the Uniform Resource Locator (URL) through which you arrived at our site, the pages you viewed, the time spent on those pages and the links you clicked.
We collect this data using cookies, server logs and similar tracking technologies. Please see our Cookie Policy at cookie-policy.html for further details about how we use cookies on our website.
This includes any personal data contained within the messages, emails, documents, briefs, specifications and other communications you send to us in the course of enquiring about or engaging our services. We process this data to understand your requirements, provide services and maintain records of our communications with you.
Where you become a client of ROAMERA LTD, we process personal data contained within contractual documents, project specifications, statements of work, invoices, payment records and related commercial documents. This may include financial information necessary to manage billing and payment.
In the course of providing services, we may receive or generate professional information about individuals within client organisations, including information about their technical roles, access requirements, project responsibilities and professional expertise. We process this data solely to the extent necessary to deliver the agreed services.
We do not deliberately collect special categories of personal data (as defined under UK GDPR Article 9) through our website or in the ordinary course of our service delivery activities. If such data is incidentally provided to us, we will treat it with the heightened protections required by applicable law and will not process it without an appropriate lawful basis.
Under UK GDPR, we are required to have a lawful basis for processing personal data. We rely on the following lawful bases for our processing activities:
We process certain personal data on the basis of our legitimate interests in operating our business, responding to enquiries, maintaining client relationships and improving our website and services. Where we rely on legitimate interests, we have carefully considered whether those interests are overridden by your rights and interests and have determined that they are not. The categories of data processed on this basis include identity data, contact data, communications data and technical and usage data collected through our website.
Where you have entered into a contract with ROAMERA LTD for the provision of services, we process personal data to the extent necessary to perform our contractual obligations to you, to take steps at your request prior to entering into a contract and to administer and manage the contractual relationship. The categories of data processed on this basis include identity data, contact data, commercial and contractual data and professional data.
We process personal data to the extent necessary to comply with our legal obligations under applicable United Kingdom law, including tax and accounting obligations, employment law obligations and obligations under applicable data protection legislation. Where we are required by law to retain records, we will do so for the required retention period regardless of any other retention limitation that might otherwise apply.
Where we process personal data on the basis of consent, we will clearly explain what we are asking you to consent to and provide you with a means to withdraw that consent at any time. We rely on consent as a legal basis for processing in limited circumstances, primarily in relation to the use of non-essential cookies on our website and in relation to any direct marketing activities we may conduct. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
We use the personal data we collect for the following purposes:
When you contact us through our website or by other means, we use your personal data to respond to your enquiry, assess your requirements, provide you with information about our services and engage in the intake and formulation process that precedes any formal engagement. This processing is necessary for the performance of a contract or steps taken at your request prior to entering into a contract, and is also in our legitimate interests as a business.
Where you engage ROAMERA LTD for the provision of AI solutions, software development, cloud computing or other technology services, we use personal data to manage the project, communicate with you and your team, deliver the agreed deliverables, manage billing and payments and fulfil all obligations under the applicable agreement.
We use personal data to maintain accurate records of our client relationships, manage ongoing communications, provide post-delivery support and comply with our record-keeping obligations.
We use technical and usage data collected through our website to understand how visitors interact with our site, identify areas for improvement and ensure the website functions correctly across different devices and browsers. This processing is based on our legitimate interests in operating and improving our website.
We process personal data to comply with our legal, regulatory and compliance obligations, to establish, exercise or defend legal claims and to respond to lawful requests from public authorities and regulatory bodies.
Where you have provided consent or where applicable law otherwise permits, we may use your contact details to send you information about our services, case studies, industry insights and other communications that may be of interest to you. You may opt out of receiving such communications at any time by contacting us at developer@roamera.life.
We do not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your personal data with third parties in the following circumstances:
We share personal data with carefully selected third-party service providers who process data on our behalf as data processors. These include providers of hosting and cloud infrastructure, email and communications platforms, project management software, accounting and invoicing systems and website analytics services. All data processors are required to process personal data only in accordance with our written instructions and to maintain appropriate technical and organisational security measures. We have data processing agreements in place with all relevant processors.
We may share personal data with our legal advisers, accountants, auditors and other professional advisers where necessary for them to provide services to us. These advisers are subject to professional obligations of confidentiality.
In the event of a merger, acquisition, reorganisation, sale of business assets or similar corporate transaction involving ROAMERA LTD, personal data may be transferred as part of that transaction, subject to appropriate confidentiality protections and in accordance with applicable data protection law.
We may disclose personal data where we believe disclosure is necessary to comply with a legal obligation, to enforce our contractual rights, to protect the rights and safety of ROAMERA LTD, our clients or others, or to investigate potential fraud or other unlawful activity.
ROAMERA LTD is based in the United Kingdom. Where we transfer personal data outside the United Kingdom to countries or territories that do not provide an equivalent level of data protection to that afforded under UK law, we will ensure that appropriate safeguards are in place to protect your personal data. Such safeguards may include standard contractual clauses approved by the ICO, reliance on an adequacy decision, binding corporate rules or other appropriate transfer mechanisms as recognised under UK GDPR.
Some of our third-party service providers are based or operate servers in jurisdictions outside the United Kingdom. Where this is the case, we require those providers to adhere to appropriate data protection standards and to implement the necessary transfer safeguards. You may request information about the specific transfer mechanisms we rely on by contacting us at developer@roamera.life.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations or to establish, exercise or defend legal claims. The following general retention periods apply to our main categories of personal data processing:
Where data is retained beyond the period required for its original purpose, it is held only to the extent necessary to satisfy our legal obligations or to defend or establish legal claims. Data that is no longer required is securely deleted or anonymised in accordance with our internal data disposal procedures.
Under UK GDPR and the DPA 2018, you have the following rights in relation to your personal data. We will not charge for the exercise of these rights, except in cases of manifestly unfounded, repetitive or excessive requests, where we may charge a reasonable fee or decline to respond.
You have the right to obtain confirmation of whether we process personal data about you and, if so, to receive a copy of that data together with information about how and why it is processed. We will respond to subject access requests within one calendar month of receipt, extendable by a further two months for complex or numerous requests.
You have the right to request that we correct any inaccurate personal data we hold about you and to complete any incomplete personal data. We will respond to rectification requests within one calendar month of receipt.
You have the right to request that we erase personal data about you where there is no longer a legitimate purpose for us to continue processing it, where you have withdrawn consent (and we have no other lawful basis for processing), where you have objected to processing and we have no overriding legitimate interests, or where the data has been unlawfully processed. This right is not absolute and does not apply where we are required to retain the data to comply with a legal obligation or to establish, exercise or defend legal claims.
You have the right to request that we restrict the processing of your personal data in certain circumstances, including where you contest the accuracy of the data, where processing is unlawful and you prefer restriction to erasure, or where we no longer need the data but you require it for legal claims.
Where we process your personal data based on consent or contract performance, and where processing is carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another controller.
You have the right to object to processing of your personal data where we rely on legitimate interests as our lawful basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where the processing is necessary for the establishment, exercise or defence of legal claims. You have an unconditional right to object to processing for direct marketing purposes.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects concerning you. ROAMERA LTD does not currently make decisions about individuals through solely automated means that produce legal or similarly significant effects.
You have the right to lodge a complaint with the Information Commissioner's Office if you believe that our processing of your personal data infringes applicable data protection law. The ICO can be contacted at ico.org.uk or by post at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom. We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO, and we encourage you to contact us in the first instance at developer@roamera.life.
We use cookies and similar tracking technologies on our website at roamera.life. Cookies are small text files placed on your device by our website that allow us to recognise your browser and collect certain information about your visit. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a defined period.
Our website uses the following categories of cookies:
For full details about the cookies we use, their purposes and how to manage your cookie preferences, please read our Cookie Policy at cookie-policy.html.
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. Our security measures include, but are not limited to, encryption of data in transit using TLS, access controls limiting access to personal data to authorised personnel only, regular security assessments and audits, staff training on data protection and information security obligations, secure data disposal procedures and incident response procedures.
Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours of becoming aware of the breach as required by UK GDPR Article 33, and will notify affected individuals without undue delay where the breach is likely to result in a high risk to those individuals.
Our website and services are directed at businesses and professionals and are not directed at or intended for children under the age of 18. We do not knowingly collect personal data from children under 18 years of age. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information as soon as possible. If you believe that we may have collected personal data from a child under 18, please contact us immediately at developer@roamera.life.
Our website may contain links to third-party websites. When you click on a link to a third-party website, you will leave our website and be directed to a site operated by a third party. We are not responsible for the privacy practices or content of third-party websites and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party websites you visit.
We may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law or other relevant factors. When we make material changes to this policy, we will update the "Last updated" date at the top of this document and, where appropriate, notify you by email or by a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
Your continued use of our website or continued engagement with our services following the posting of an updated Privacy Policy will constitute your acceptance of the updated policy, subject to any requirements to obtain fresh consent where applicable.
To exercise any of the rights described in this Privacy Policy, to ask questions about how we process your personal data, or to raise a concern about our data processing practices, please contact us by email at developer@roamera.life or by post at:
ROAMERA LTD
Flat 4, 45 Sillwood Road
Brighton, BN1 2LE
United Kingdom
We will respond to all data rights requests and privacy enquiries within 30 days of receipt. Where a request is complex or where we receive a large number of simultaneous requests, we may extend this period by a further two months, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.
Where your identity cannot be established from the information you provide, we may need to request additional information to verify your identity before we can respond to your request. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
If you are not satisfied with the way we have handled your request or concern, you have the right to complain to the Information Commissioner's Office at ico.org.uk.
This Privacy Policy is governed by the laws of England and Wales. Any disputes arising from or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Related documents: Cookie Policy · Terms of Service · Terms & Conditions